Assessor Resource

ICTWOR402
Schedule equipment maintenance

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to schedule maintenance of telecommunications equipment and networks on client premises and service provider networks.

It applies to individuals with a range of telecommunications skills, involves a degree of autonomy and may include limited supervision of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify preventative maintenance program for clients

1.1 Verify details of client system and equipment type to assess level of maintenance required

1.2 Determine type and extent of maintenance agreed and check against existing service level agreement with client

1.3 Contact client and agree on suitable time to carry out maintenance program

2. Plan maintenance and fault clearance activity

2.1 Verify details of warranties and service agreements for client equipment and advise client of charging details where warranty or agreement does not exist

2.2 Negotiate and agree on commitments and responsibility with client

2.3 Organise work priorities so that maintenance staff are available to meet scheduled commitments

3. Arrange allocation of labour resources

3.1 Evaluate expertise and competencies of staff in relation to skills required to maintain equipment noted in service level agreement

3.2 Allocate staff member with appropriate skills and competency to task to minimise risk of failure

3.3 Advise designated repair officer of responsibilities, warranties and service agreements in conducting maintenance and fault repair

3.4 Prepare schedule of maintenance program and confirm with client

4. Organise assistance to fault staff

4.1 Provide additional resources if required

4.2 Arrange delivery of additional materials and parts

4.3 Escalate fault to appropriate level when it cannot be rectified in specified timeframe

4.4 Organise product manufacturer support as appropriate

Evidence of the ability to:

plan and organise a preventive maintenance schedule according to vendor specified requirements and client agreements

negotiate fault clearance arrangements with clients, applying related work health and safety (WHS) requirements and work practices

plan and schedule fault clearance activity, allocating an appropriately skilled repair officer to rectify faults.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe electronic databases, spreadsheets and schedulers

describe equipment to be maintained

outline legislation, codes of practice and other formal agreements that impact on the work activity

describe the process for the procurement of spare parts

explain service level agreements

outline specific WHS requirements relating to the activity and site conditions

describe typical issues and challenges that occur on site

outline vendor procedures.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications – workplace effectiveness field of work and include access to:

a site where equipment maintenance may be conducted

enterprise and site-related documentation

regulatory, enterprise, supplier and equipment documentation that impacts on work activities.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify preventative maintenance program for clients

1.1 Verify details of client system and equipment type to assess level of maintenance required

1.2 Determine type and extent of maintenance agreed and check against existing service level agreement with client

1.3 Contact client and agree on suitable time to carry out maintenance program

2. Plan maintenance and fault clearance activity

2.1 Verify details of warranties and service agreements for client equipment and advise client of charging details where warranty or agreement does not exist

2.2 Negotiate and agree on commitments and responsibility with client

2.3 Organise work priorities so that maintenance staff are available to meet scheduled commitments

3. Arrange allocation of labour resources

3.1 Evaluate expertise and competencies of staff in relation to skills required to maintain equipment noted in service level agreement

3.2 Allocate staff member with appropriate skills and competency to task to minimise risk of failure

3.3 Advise designated repair officer of responsibilities, warranties and service agreements in conducting maintenance and fault repair

3.4 Prepare schedule of maintenance program and confirm with client

4. Organise assistance to fault staff

4.1 Provide additional resources if required

4.2 Arrange delivery of additional materials and parts

4.3 Escalate fault to appropriate level when it cannot be rectified in specified timeframe

4.4 Organise product manufacturer support as appropriate

Evidence of the ability to:

plan and organise a preventive maintenance schedule according to vendor specified requirements and client agreements

negotiate fault clearance arrangements with clients, applying related work health and safety (WHS) requirements and work practices

plan and schedule fault clearance activity, allocating an appropriately skilled repair officer to rectify faults.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe electronic databases, spreadsheets and schedulers

describe equipment to be maintained

outline legislation, codes of practice and other formal agreements that impact on the work activity

describe the process for the procurement of spare parts

explain service level agreements

outline specific WHS requirements relating to the activity and site conditions

describe typical issues and challenges that occur on site

outline vendor procedures.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications – workplace effectiveness field of work and include access to:

a site where equipment maintenance may be conducted

enterprise and site-related documentation

regulatory, enterprise, supplier and equipment documentation that impacts on work activities.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Verify details of client system and equipment type to assess level of maintenance required 
Determine type and extent of maintenance agreed and check against existing service level agreement with client 
Contact client and agree on suitable time to carry out maintenance program 
Verify details of warranties and service agreements for client equipment and advise client of charging details where warranty or agreement does not exist 
Negotiate and agree on commitments and responsibility with client 
Organise work priorities so that maintenance staff are available to meet scheduled commitments 
Evaluate expertise and competencies of staff in relation to skills required to maintain equipment noted in service level agreement 
Allocate staff member with appropriate skills and competency to task to minimise risk of failure 
Advise designated repair officer of responsibilities, warranties and service agreements in conducting maintenance and fault repair 
Prepare schedule of maintenance program and confirm with client 
Provide additional resources if required 
Arrange delivery of additional materials and parts 
Escalate fault to appropriate level when it cannot be rectified in specified timeframe 
Organise product manufacturer support as appropriate 

Forms

Assessment Cover Sheet

ICTWOR402 - Schedule equipment maintenance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTWOR402 - Schedule equipment maintenance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: